Cancellation & Refund Policy

1. Nature of Digital Services

KwikChat provides cloud-based AI automation software, social channel integrations, and conversational messaging services. Upon completing your payment, access to our AI compute servers, automation workflows, and platform dashboard is provisioned instantly.

2. Subscription Cancellation

You can cancel your KwikChat subscription at any time directly through your account dashboard under the Billing section, or by contacting our support team at support@kwikchat.online.

• Upon cancellation, your subscription will remain active until the conclusion of your current paid billing period.
• All scheduled future recurring debits and automated mandate charges will be immediately stopped.
• No cancellation fees are assessed at any time.

3. Refund Policy

Due to the immediate provisioning of digital compute and platform infrastructure:

• Standard Subscriptions: Payments for monthly or recurring subscription periods are generally non-refundable once the billing cycle has started and compute resources have been utilized.
• Duplicate or Erroneous Charges: If you were billed multiple times in error for the same billing cycle due to a technical glitch, we will gladly investigate and issue a full refund for the duplicate transaction.
• Critical Service Inoperability: If the platform experiences a catastrophic failure originating solely on our infrastructure that prevents you from using your plan for more than 72 consecutive hours, you may request a pro-rated credit or refund.

4. Refund Processing Timeline

Approved refunds are processed within 2 business days of verification. Depending on your banking institution or card issuer, the refunded amount typically reflects in your original payment method (Bank Account, UPI, Credit/Debit Card) within 5 to 7 business days.

5. How to Request Assistance

To submit a billing inquiry or refund request, please email support@kwikchat.online with your registered email address and payment transaction ID. Our support team will review your ticket within 24 hours.