Shipping & Delivery Policy

1. Digital Delivery Model

KwikChat operates exclusively as a Software-as-a-Service (SaaS) and digital marketing automation platform. We do not manufacture, store, package, or physically ship tangible physical goods. Consequently, physical courier shipping, postal dispatch, and logistics transit times do not apply to our services.

2. Delivery Method & Fulfillment Timeline

Upon successful completion and confirmation of your subscription or credit purchase via our authorized payment processors (Razorpay / UPI / Cards):

• Instant Online Provisioning: Your purchased plan limits, AI response quotas, and automation workflows are provisioned electronically within 1 to 60 seconds.
• Access Credentials: You will immediately receive access to all premium features directly within your online dashboard at kwikchat.online.
• Email Confirmation & Invoice: A digital payment receipt and subscription confirmation will be automatically dispatched to your registered billing email address immediately following checkout.

3. Delivery Discrepancies & Technical Support

If your account is not upgraded or credited immediately following a successful debit from your payment method, this is typically due to a temporary network delay between the banking gateway and our webhooks.

In such instances, please email our support desk at support@kwikchat.online with your payment reference ID. Our engineering team will manually verify the payment ledger and activate your plan within 2 hours.