Privacy Policy
Last updated: September 12, 2026 · Effective immediately
1. Introduction
KwikChat AI (“we”, “our”, or “us”) operates the Instagram AI marketing and automation platform designed to assist businesses with customer interactions on Instagram.
We are committed to safeguarding the privacy and security of both our users and their end-customers. This Privacy Policy explains what personal data we collect, how we process and protect it, and your rights regarding that information.
2. Information We Collect
A. Account Information
When you create an account, we collect your name, email address, password hash, and billing/organization details.
B. Meta & Social Platform Data
When you authorize an Instagram account via Meta OAuth or Cloud API, we receive public profile details (e.g., account ID, username, page ID), authorized access tokens, and incoming webhooks for direct messages and comments.
C. Messaging & Interaction Data
Messages, comments, customer inquiries, and phone numbers sent to your connected accounts are received solely to generate automated AI responses, manage your unified inbox, and update CRM contact lists.
3. How We Use Your Information
- To route incoming messages from Instagram to our AI agent and unified inbox.
- To send automated replies to customer inquiries and comments in accordance with your configured settings.
- To maintain account security, authenticate sessions, and prevent abuse or unauthorized access.
- To process subscription payments securely via our payment gateways.
- To provide technical customer support and notify you of critical system updates.
We never sell, rent, or trade your personal data or your customers' messaging data to third parties or advertisers.
4. Platform Policies Compliance
A. Meta Platform Policies (Instagram)
KwikChat AI complies strictly with Meta Platform Terms, Instagram Platform Policies, and Instagram API terms. We request only permissions necessary for automated messaging, store access tokens with AES-256 encryption, and honor user opt-outs.
B. Google API Services & Limited Use Policy
KwikChat AI's use and transfer of information received from Google APIs (such as Google Business Profile and OAuth services) to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements:
- We access Google Business Profile location and review data strictly to display customer reviews in your unified dashboard and post owner-approved or automated replies.
- We do not transfer or disclose Google user data to third parties, unless necessary to provide the service or comply with applicable laws.
- We do not use Google user data for serving advertisements, retargeting, or data broker sales.
- Human interaction with raw Google user data is restricted to troubleshooting with explicit user permission or when required by security audits.
5. Data Retention & Security
We implement robust security measures including encrypted database connections (TLS), row-level security (RLS), and encrypted channel tokens. Customer conversation logs are retained only as long as necessary to provide service functionality or until an account deletion is requested.
6. Your Rights & Data Deletion
You have the right to access, update, export, or delete your personal data at any time. If you wish to delete your account or any platform data associated with your Facebook or Instagram profile, you can do so directly from your account settings or by visiting our User Data Deletion Instructions page.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our data protection team:
Email: support@kwikchat.online
Platform: KwikChat AI
Data Protection Officer: support@kwikchat.online