Privacy Policy
Last updated: September 12, 2026 · Effective immediately
1. Introduction
KwikChat AI (“we”, “our”, or “us”) operates the omnichannel AI marketing and automation platform designed to assist businesses with customer interactions across Instagram, WhatsApp, and Telegram.
We are committed to safeguarding the privacy and security of both our users and their end-customers. This Privacy Policy explains what personal data we collect, how we process and protect it, and your rights regarding that information.
2. Information We Collect
A. Account Information
When you create an account, we collect your name, email address, password hash, and billing/organization details.
B. Meta & Social Platform Data
When you authorize an Instagram or WhatsApp account via Meta OAuth or Cloud API, we receive public profile details (e.g., account ID, username, page ID), authorized access tokens, and incoming webhooks for direct messages and comments.
C. Messaging & Interaction Data
Messages, comments, customer inquiries, and phone numbers sent to your connected accounts are received solely to generate automated AI responses, manage your unified inbox, and update CRM contact lists.
3. How We Use Your Information
- To route incoming messages from Instagram, WhatsApp, and Telegram to our AI agent and unified inbox.
- To send automated replies to customer inquiries and comments in accordance with your configured settings.
- To maintain account security, authenticate sessions, and prevent abuse or unauthorized access.
- To process subscription payments securely via our payment gateways.
- To provide technical customer support and notify you of critical system updates.
We never sell, rent, or trade your personal data or your customers' messaging data to third parties or advertisers.
4. Meta Platform Policies Compliance
KwikChat AI complies strictly with the Meta Platform Terms, Instagram Platform Policies, and WhatsApp Business Terms of Service:
- We only request permissions strictly necessary to execute automated messaging and comment replies (e.g.
instagram_business_basic,instagram_business_manage_messages). - Access tokens are securely stored using industry-standard AES-256 encryption.
- We honor user opt-outs and provide automated data deletion when requested.
5. Data Retention & Security
We implement robust security measures including encrypted database connections (TLS), row-level security (RLS), and encrypted channel tokens. Customer conversation logs are retained only as long as necessary to provide service functionality or until an account deletion is requested.
6. Your Rights & Data Deletion
You have the right to access, update, export, or delete your personal data at any time. If you wish to delete your account or any platform data associated with your Facebook or Instagram profile, you can do so directly from your account settings or by visiting our User Data Deletion Instructions page.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our data protection team: